Although disputes over your Denton, Texas electric service may not be common, problems do arise. Should you ever find yourself in the position of disputing a charge, service or other issue with your electric provider, knowing the rules about the dispute process can be helpful. The first step in the dispute process is to contact your service provider. If you have filed a complaint, your provider has 21 days to respond. If you are left unsatisfied with the results of the complaint, you have the option of a supervisory review.
Your electric provider has ten business days to let you know what results the supervisory review turned up. If you are still unsatisfied, not all hope is lost. You can file a complaint with the Public Utility Commission of Texas. You can even file a complaint with the Attorney General’s office. The point of the dispute process is to allow you the opportunity to follow the proper channels until you reach a resolution.
If disputes are common for you with your current service provider, use our comparison chart to compare the rates of other Denton, Texas providers. Instead of having to deal with the hassle of a troublesome provider, you are in control of the situation. You can easily switch electric providers in just a few easy steps. Enter your zip code, compare the providers and choose the company that fits your needs. The comparison chart is free to use so take your time and do your research before making the switch.
Feel free to call us at 1-800-971-4020 to learn more about our reverse auction process or the compare chart.