Many Texas electricity consumers are paying more for electricity than they need to. And the kicker is, they don’t even know it. How is this possible? In short, electric cramming. Following is what it is and what to do about it if it’s happened to you.
What Is Electric Cramming?
Electric cramming is when an unauthorized energy supplier charges you for services that they aren’t even providing. Most customers don’t realize that this is happening to them, so it can go on for months – or even years – if you are not diligent about checking the charges on your Texas electric bill.
If You’ve Been Crammed, Following Is What You Need to Do
1. Contact Your Texas Electricity Supplier Immediately: Tell them about the charges and that you are a victim of electric cramming.
Note: You should pay the rest of your bill on time (just don’t pay the cramming charges). If you don’t pay the legitimate portion of your bill, you risk having your electric service terminated.
2. Ask for Removal of Charges: Your electric company will usually comply with this request immediately.
Tip: If you go back through old bills and find that you’ve unwittingly paid cramming charges, ask for a refund.
3. File a Complaint: If you can’t come to a resolution with your Texas electricity company, you can file a complaint with the Public Utility Commission (PUC) by calling 888-782-8477.
When you start examining your Texas electric bill for unauthorized charges, you may notice that what you pay per kilowatt hour (kWh) is higher than the norm. If this is so, you may be using a prepaid electric service plan where costs can be 25, 30 or 40% higher than those who have regular plans and enjoy some of the lowest rates around.
Even if you have bad credit or what’s considered a low income, conventional Texas electricity companies have low-deposit and no-deposit electric plans that can help you save – a lot – on your monthly energy bill. All you have to do is contact your Texas electricity company to find out about which options they have that can help you.